OPay Responds to Unauthorized Account Openings Controversy


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OPay Responds to Unauthorized Account Openings Controversy

In response to the recent controversy surrounding unauthorized account openings, fintech company OPay issued a statement clarifying the situation:

Related: How to open an Opay account for free

Investigation Findings:

OPay’s investigation revealed that some numbers involved had legitimately created accounts between 2019 and 2020. The accounts were opened through the standard CBN-established registration process, involving OTP authentication.

OPay’s Stance:

OPay emphasized that it does not create accounts without user consent. Accounts with no transactions since creation were identified, and affected individuals were contacted.

See Also: How to Get Opay POS Machine For Free 

Customer Engagement:

OPay proactively contacted individuals with flagged accounts, offering them the option to retain or close the accounts based on their preference.

Encouragement for Customers:

OPay encouraged customers facing similar concerns to reach out through official channels for swift resolution.

Commitment to Customers:

OPay reaffirmed its commitment to customer satisfaction and adherence to regulatory standards.

OPay’s response underscores its dedication to resolving customer issues promptly and maintaining regulatory compliance.


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Medinat

I am a full-time blogger, an educationist and a digital marketer. I am the head of Editorial at Ebira Online Media.

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